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A Closer Look at What it Means to be A+ Accredited by the Better Business Bureau

A Closer Look at What it Means to be A+ Accredited by the Better Business Bureau

January 26, 2022 Tampa, FL. PBX-Change and Tampa Bay Fiber have been serving local businesses for decades and are A+ accredited by the Better Business Bureau (BBB). The teams at PBX-Change specialize in business voice services, while the teams at Tampa Bay Fiber specialize in all things Internet.

Locally owned since 1998, Tampa Bay DSL is the parent company to these divisions of specialists. They work directly with local businesses, providing them with concierge level service on everything from managing their voice and Internet technology, and same day service for problem solving. Whether the business has a staff of 5 or 500, the customer experience is seamless and efficient because PBX-Change and Tampa Bay Fiber experts focus on the communications technology, while business owners concentrate on taking care of their customers!

The Better Business Bureau evaluates countless companies every year and assigns a rating that can be as low as an F or as high as an A+. PBX Change and Tampa Bay Fiber have had an A+ rating since November 2014 and leaders say it’s a designation they don’t take for granted.

“Local businesses are relying on us to keep them connected with their employees and customers. We’ve worked hard to earn their trust and having the BBB’s A+ rating empowers our teams to work even harder,” says Martine Yaldor, Chief Financial Officer. “Business owners and consumers see the BBB rating as ‘the gold standard’ and we’re committed to keeping it!”

“Our experts focus on the tech so that you can focus on your business and your customers,” says Bill Heinz, co-founder of Tampa Bay Fiber and Solutions Specialist. Asked for examples of a team’s day-to-day, he describes quick turn-arounds, same-day-service on unexpected requests pouring in from business owners, and more. “We’re adding new phone lines for employees, managing outgoing voice mail, and directing the flow of auto-attendants and after-hours calls. We do it all, so they can focus on what they do best.”

If you’re wondering how that A+ rating even happens, keep reading.

For more than 100 years, the BBB has been helping people find businesses, brands and non-profit organizations they can trust. It’s not a governmental agency and serves consumers at no cost. Its rating scale, ranging from A+ to F, is based on a point system assigned to thirteen areas of a business.

What exactly is the BBB looking at when rating a business? The thirteen areas of focus include the volume of complaints, the number of unanswered and unresolved complaints, whether there are significant delays in the resolution of complaints, and they analyze if there’s a pattern of failing to address complaints.  On the operation side, the BBB looks at transparency in its business practices, competency of its licensing, and how long its been in business. Failure to honor mediation/arbitration agreements and government actions against the business are also part of the evaluation process.

Where does the information being evaluated come from? The BBB rating is based on information directly from the business and from public data sources.  In cases where the BBB does not feel it has sufficient information or up-to-date information about a business, they will not assign a rating. How do you know when that’s happen? It’s usually indicated by an NR or “No Rating” issued by the BBB.

Landing an A+ rating is no small feat, requiring a score of 97 – 100 points in the 13 categories. Tampa Bay Fiber has been live since 2000, originally providing Digital Subscriber Lines (DSL). DSL is tech that’s used for digital transmission and connection to the Internet – allowing businesses to use existing phone lines without interrupting telephone use. In 2018, Tampa Bay Fiber upgraded to a combination of mmWave and dark fiber network.  Does this sound like an alien language to you? Not a “techy”? Not a problem! The experts at Tampa Bay Fiber speak the language of high capacity-unlimited data throughputs so you don’t have to.

PBX-Change is the voice division of the company and has been live since 2008. Its teams dramatically helped local businesses shift workforces to remote working when the COVID-19 global pandemic began in March 2020. PBX trainers did company-wide trainings and individually as new employees were on-boarded. This featured training made it possible for businesses to pivot seamlessly, without technical interruptions.

For more information visit www.pbx-change.com, email sales@pbx-change.com or call (813) 734-8994.

Get Ready for new 656 area code, Tampa Bay

Get Ready for new 656 area code, Tampa Bay

The Florida Public Service Commission announced today that the Tampa Bay region is getting an additional area code! “813” telephone numbers, get ready to meet “656”! The second area code for Tampa Bay addresses the problem that Hillsborough County is simply running out of telephone number combinations with 813. What does that mean for you? Starting this Saturday, January 22, 10-digit dialing will be required when making a Tampa Bay call. It’s time to double-check how you’ve entered your contacts on your mobile phone. No area code, no call.

For our team at PBX-Change, the arrival of 656 means helping local businesses adapt. Business phone services are a lifeline to local companies of any size. Every year, we connect more than 35 Million calls, averaging more than 5 Million minutes per month! We host voice services, unified communications, equipment, and more. We connect your business offices, call centers, appointments system, and remote cellphones seamlessly so employees can work from anywhere, and customers have easy access to the right person at the right time. Our team proudly provides unlimited training and support for all voice customers.

For more info on business phone service needs, call (813)-734-8994. https://lnkd.in/e9c4kXDw

Get ready for the new 656 area code, Tampa Bay


MetroMin Holiday Tent Fueled by PBX-Change Donation

MetroMin Holiday Tent Fueled by PBX-Change Donation

December 17, 2021 –  Tampa, FL – It’s a transformation that happens each year on the empty lot just west of Downtown. The big white tent starts going up in October and by the first week of January, more than 33-thousand families have come through here. It’s Metropolitan Ministries’ Holiday Tent on North Rome Avenue. PBX-Change + Tampa Bay Fiber help the non-profit receive the sea of humanity pouring in to this tent between Thanksgiving and Christmas.

Like Santa’s elves, PBX technicians descended on the empty field months ago to make it possible. Armed with a radio antenna, a mast, battery backup, Ethernet cables and something called a “POE switch”, four technicians spent a combined 24 hours creating the high speed internet access that 21-thousand volunteers are now using. PBX donated all of its time and resources for a second year in a row. “When a family pulls their car into the tent, volunteers check them in on iPads,” explains Rebekah Nault, who does business and community development for the family owned business. “When I see volunteers using ourtechnology to find out what food package the family is getting and what toys have been prepared for them, that’s incredible! Nothing feels better!”

PBX co-worker Ryan Sumner says,  “It’s an amazing feeling! I feel great knowing that I work for a company that cares so much about the community we live in.” Sumner and Nault are among the PBX employees who also volunteer at the Holiday Tent.

They see the end result of what technicians installed on the empty field without power or anything in the ground to cable in internet.  Call it a “Christmas Miracle?” You shouldn’t. PBX has been serving the needs of local businesses for decades, providing VOIP and Internet, specializing in voice and cloud services. The pitfalls of providing internet service on a temporary basis kept other competitors away from Metropolitan Ministries Holiday Tent, but not PBX. They stepped in so the charity is no longer at the mercy of cellphone “hot spots” to get WiFi. Before the PBX donation, the process of checking in families or locating their packages in the tent was a nightmare – enough to turn even the happiest volunteer into a Grinch! With PBX’s donation,  iPads and inventory devices at the Holiday Tent are powered by 200/200 mbps of internet speed.

PBX’ business owner with her husband and son, Martine Yaldor is all smiles when employees talk about the hustle and bustle at the Holiday Tent. She’s the company’s Chief Financial Officer and the workload keeps her late at the office on most days. “I’m happy that we can help those less fortunate, and that I can do something to help in a way that my overfull schedule would otherwise not allow. The number of needy families is truly astounding.”

The 54-thousand people that will pass thru the Holiday Tent by January 1st may never notice the PBX equipment on-site or even the sign thanking them as sponsors, but that’s okay. For PBX, the reward comes in the form of relief and joy. The profound relief comes from Metropolitan Ministries staff and volunteers who have internet access that works! The joy comes from moms and dads leaving the tent with toys for an estimated 50-thousand needy children this Christmas. “And that’s not all!” says Nault with a twinkle in her eye. “We’ve got another surprise for Metropolitan Ministries coming soon in 2022!”

Stay tuned for more …

To Learn more about PBX-Change + Tampa Bay Fiber, visit www.TampaBayFiber.com or call (813) 356-0010 to reach Ryan Sumner, Solution Specialist, or Rebekah Nault, Account Manager & Community Relations Representative.