For more than 60 years, Brewer & Sons has supported families through some of life’s most difficult and emotional moments. Founded in Brooksville, the business has grown into multiple locations throughout the region while remaining family-owned and committed to the same core values it was built on decades ago.

In an industry that has increasingly shifted toward large corporate ownership, Brewer & Sons continues to provide a more personal and community-focused approach to funeral care. Their team believes families deserve individualized support, thoughtful guidance, and a level of compassion that can only come from people who are deeply invested in the communities they serve.

From traditional funeral services and cremation options to celebrations of life and pre-planning services, Brewer & Sons focuses on helping families create meaningful experiences that honor the individuality and legacy of their loved ones. Their staff prioritizes making families feel supported every step of the way during an incredibly vulnerable time.

That commitment to service extends far beyond logistics or arrangements. Brewer & Sons has built a reputation throughout the region for treating every family with empathy, respect, and care while helping them navigate loss with comfort and understanding.

As a family-run business, Brewer & Sons continues to emphasize relationships, trust, and personalized service, values that have remained at the heart of the organization for generations. As another family-run business ourselves, the KUDUCOM team deeply values organizations that prioritize genuinely serving the people in our community, which makes it an honor to spotlight and work alongside clients like Brewer & Sons Funeral Homes and the meaningful role they continue to play for families throughout the Tampa Bay area.

Learn more about Brewer & Sons Funeral Homes at https://www.brewerfuneral.com.

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Where Your Business Technology Might Be Falling Behind

A Note From Our Team
This month, as we welcome the arrival of spring, it’s a natural time for businesses to take a step back and do a little “spring cleaning” of their technology.

Just as offices refresh their spaces, this season can also be an opportunity to review the systems that power your day-to-day operations. Are your phone systems working as efficiently as they could be? Is your network keeping pace with the demands of your team? Are your virtual meetings productive, or could they be improved with tools like the Webex AI Assistant that help capture notes, summarize discussions, and streamline follow-up?

Technology should work for you, not slow you down. Taking time to evaluate your communication systems, connectivity, and collaboration tools can often uncover simple improvements that make a meaningful difference in productivity and efficiency.

Our team is always here to help you assess where you are today and identify solutions that support where you want to go next. Whether it’s improving network performance, modernizing phone systems, or implementing smarter collaboration tools, we’re happy to help you build technology environments that support long-term growth.

We had a bit of fun this month highlighting a common meeting mishap many teams still experience. Watch the video below. Does it sound familiar?

The good news is there’s a smarter way to handle it. Will this be KUDUCOM’s acting debut? 

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This month, we’re proud to feature Feeding Tampa Bay, a nonprofit whose scale and reach are truly remarkable. Serving West Central Florida, Feeding Tampa Bay distributes millions of meals each year while supporting families, seniors and children facing food insecurity across multiple counties.

What is most impressive is not only the size of their operation, but the coordination behind it. Warehouses, mobile pantries, volunteers, corporate partners, healthcare collaborations and workforce development programs all working together toward one goal. It is a powerful reminder of what can happen when a community shows up.

During our visit, it was incredible to see firsthand how many individuals and organizations contribute their time, expertise and resources to make such a large impact possible. From volunteers sorting and packing food to partners providing funding and logistical support, the effort is collective. The scale may be large, but the heart behind it is personal.

Feeding Tampa Bay continues to expand its partnerships with local businesses, schools, healthcare systems and nonprofit organizations, strengthening the network of support across Hillsborough, Pinellas, Pasco, Polk and surrounding counties.

At KUDUCOM, we are inspired by the way our community comes together to create lasting change. Feeding Tampa Bay is proof that when people unite around a shared mission, the impact can be extraordinary.

Connect with Feeding Tampa Bay
Learn more, donate or volunteer at:
https://www.feedingtampabay.org

Feeding Tampa Bay
3624 Causeway Blvd, Tampa, FL 33619
(813) 254-1190

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Originally founded in Jacksonville’s historic Five Points district, Sun Ray expanded its community-first vision to Tampa, creating a destination where film, craft food, and a great night out meet. From new releases and award-season favorites to cult classics and themed screenings, every title is chosen with intention. It’s programming designed for audiences who value artistry, storytelling, and the shared joy of watching together.

You feel the difference the moment you step inside. Instead of a generic concession counter, Sun Ray offers gourmet pizzas, fresh local ingredients, vegan and gluten-free options, along with a rotating list of craft beers, wines, and cocktails. The atmosphere is more neighborhood gathering place than movie megaplex, inviting guests to settle in, relax, and stay awhile.

Behind every film on the calendar is a team deeply invested in the movie-going experience. They curate special events, champion indie directors, and celebrate cinema in a way that brings people together. In a short time, Sun Ray has become a go-to hub for Tampa film lovers looking for connection, conversation, and something beyond a seat and a screen.

At KUDUCOM, we’re proud to support independent venues like Sun Ray Cinema. They enrich our local culture, create shared experiences, and remind us that entertainment can be both meaningful and rooted in the community we call home.

Connect with Sun Ray Cinema
Visit: 12332 University Mall Ct, Tampa, FL 33612
Call: (813) 896-4786
Learn more: https://sunraycinema.com/

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Celebrating the People Behind KUDUCOM

A Note From Our Team

This month, our KUDUCOM team came together to celebrate something that truly defines who we are: our people.

While we are proud of the technology and solutions we deliver, what makes KUDUCOM special is the team behind it. Every person here plays a role in building trust, supporting our clients, and strengthening our community. We are fortunate to have a team full of leaders, problem-solvers, and true team players who show up for each other every day.

During our annual awards celebration, we recognized a few individuals who were nominated by their peers for going above and beyond in 2025:

• Excellence Award: John Oster
• Team Player Award: Matt Raymond
• Accountability Award: Ryan Sumner
• Employee of the Year: Elaina Tesauro
• Honorable Mention: Alvin Batista who is new to our team and making an impact!

These individuals represent the values we strive for as a company, but they are also a reflection of the culture shared across our entire team. We are grateful for every member of KUDUCOM who contributes to our shared success and helps us continue delivering the highest level of service to our clients and partners.

Monthly Highlight

Kuducom’s resident royal, Jorge Figueredo and his wife Queen Linda Hurtado of the The Krewe of West Tampa Inc., connected with community at this year’s Gasparilla Children’s Parade! It was great giving Bekele the the Royal Parade treatment and meeting up with clients like Stepp’s Towing and Heavy Transport.

KUDUCOM’s iCall Suite Call Analytics helps you monitor unanswered calls, wait times, call journeys, team performance, and SLA compliance giving you clear insight into customer experience, productivity, and missed opportunities.

From first contact resolution to call queue performance, gain the visibility you need to improve engagement, loyalty, and retention.

Interested in seeing what this could look like for your team? We’d love to walk you through it!

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New Year, New Ways We’re Supporting Your Business in 2026

A Note From Our Team

As we begin a new year, it’s a natural time to reflect, not just on what we’ve built, but on where we’re headed next.

While our foundation is rooted in data, voice, and internet solutions, our focus continues to expand into helping businesses communicate more clearly, respond more efficiently, and never miss the moments that move them forward.

We’re excited about how much we’re growing and how many new ways we can now support you, especially with the launch of our AI Voice Agents, an intelligent tool that captures caller information, answers common questions, and delivers clean, actionable summaries straight to your inbox.

If your business, or someone in your network, is looking to solve a communications challenge this year, we’d love a seat at the table. As a thank you, we offer $50 for every introduction you make, regardless of whether they end up working with us.

Here’s to a connected, forward-moving year ahead!

Monthly Highlights

• This year’s ReliaQuest Bowl was a fun opportunity to step outside of work, enjoy an exciting game, and spend time with a handful of partners and team members at one of Tampa Bay’s biggest sporting events. The Iowa Hawkeyes defeated the Vanderbilt Commodores 34–27 in this year’s matchup at Raymond James Stadium. 
• We enjoyed spending the day out on the course with the South Tampa Chamber of Commerce, supporting the local business community and connecting with fellow business owners from across the area. It was a great way to kick off the year and stay engaged with the organizations that help Tampa Bay thrive.

Every missed call is a missed opportunity and for many businesses, phone traffic is still the front door to new customers and urgent requests.

That’s why we’re proud to introduce KUDUCOM’s AI Voice Agents, an intelligent, always-on solution designed to be the smartest first touch your business has ever had.

Built through structured discovery, real-world testing, and continuous refinement, each agent is trained to guide callers through a consistent intake process, capturing the right information every time. From there, it automatically transcribes, summarizes, and analyzes each call delivering clean, actionable insights straight to your inbox so your team can move quickly and confidently.

What makes our AI Voice Agents different?

• Accurate, consistent data capture on every call
• Immediate email summaries so no follow-up falls through the cracks
• Scalable call handling without adding headcount
• Operational efficiency by removing repetitive tasks from your team’s day
• Built-in sentiment analysis to help prioritize what matters most
• Seamless workflow integration with your CRM or help desk tools

Get the Next Edition Delivered Directly to Your Inbox!

Register to receive our monthly email featuring updates from our clients, community, and offerings designed to help keep your business connected and informed. Click here to register!

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Founded in 2012, Focus Academy began with a group of parents who shared one vision, to create a school where students with cognitive and developmental challenges would be truly seen, supported, and set up for lifelong success. As a tuition-free Florida public charter school, Focus Academy provides a community where every student feels valued, connected, and capable. 

Their innovative and integrated teaching approach blends education with therapeutic principles, helping students grow academically, socially, and emotionally. Through these partnerships and programs, Focus Academy equips students with the confidence, communication, and life skills needed to live purposeful, enriched lives both in and beyond the classroom.

What makes Focus Academy truly unique is its drama therapy approach, an innovative way of learning that uses role-play, storytelling, and performance to help students express themselves, build self-awareness, and strengthen communication and social skills. Drama therapy allows students to explore emotions and real-world scenarios in a safe, creative environment, encouraging growth that extends far beyond the classroom.

Under the leadership of Principal Elisabeth Kraft-Radka, Focus Academy continues to be a space where every student is valued for who they are. Through small class sizes, personalized instruction, and a strong sense of belonging, the school equips students with the tools to achieve academic success and meaningful independence.

We’re inspired by the work Focus Academy is doing to help students grow with confidence and creativity right here in Tampa Bay. Learn more about Focus Academy at https://focusacademytampa.org.

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This month, we’re proud to feature Metropolitan Ministries, a nonprofit that has served vulnerable families across Tampa Bay for more than five decades. What began as a small effort to provide food and basic necessities has grown into one of our region’s most trusted support systems.

Our recent visit took us to the site of their Holiday Tent, an annual tradition that began modestly in the early 2000s and has since grown into a large-scale operation serving families across multiple counties. This year, Metropolitan Ministries expects to help more than 30,000 families with meals, groceries, toys and essential items.

You can feel how much care goes into preparing for the season and how meaningful this effort will be to the families who rely on it. The anticipation speaks to the heart of Metropolitan Ministries’ mission and the impact these weeks will have across our community.

Metropolitan Ministries continues to expand its outreach through partnerships with local organizations, schools and businesses. Their focus on compassion, community and long-term support has made a lasting difference throughout Hillsborough, Pinellas, Pasco, Polk and surrounding counties.

At KUDUCOM, we are grateful to work alongside organizations like Metropolitan Ministries. Their dedication to serving the community is a reminder of the good that happens when people come together.

Connect with Metropolitan Ministries
Learn more, donate or volunteer at:
https://www.metromin.org

Metropolitan Ministries Main Campus
2002 N Florida Ave, Tampa, FL 33602
(813) 209-1000

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This month, we proudly spotlight Faklis FIT of Tarpon Springs, a family-owned business whose legacy began in 1912, when Vasile Faklis, a skilled shoemaker from Symi, Greece, turned his American dream into reality. After arriving in the United States in 1908 and serving in the U.S. Army during World War I, Vasile returned to Tarpon Springs to establish Faklis Department Store and Shoe Repair. His dedication to craftsmanship and community laid the foundation for a business that has thrived for over a century.

Today, third-generation owner Vasile Faklis is a board-certified, state-licensed orthotist offering comprehensive orthotics, pedorthics, gait analysis, and biomechanical evaluations. With over 20 years of experience in footwear and corrective foot care, Vasile and his team specialize in helping clients not only treat issues but also prevent injury and perform their best.

Standing for over a century on Tarpon Avenue, Faklis FIT is recognized as the oldest continuous business in Tarpon Springs. More than a store, it’s a living part of the town’s history. Generations of the Faklis family have kept traditions alive while embracing innovation from handcrafted shoe repair to modern orthotics and an updated digital presence.

At Faklis FIT, customer service means more than selling shoes. Every client receives one-on-one attention, careful evaluation, and solutions tailored to their lifestyle and goals. Whether you’re an athlete, someone with specialized medical needs, or simply looking for comfort and quality, Faklis FIT delivers a level of care that has kept clients coming back for over a century.

At KUDUCOM, we are proud to support and work alongside family-owned, legacy businesses like Faklis FIT—businesses that not only serve their customers with excellence, but also carry forward the traditions and values that make our community stronger.

Connect with Faklis FIT

Visit: 139 E. Tarpon Ave, Tarpon Springs, FL
Call: (727) 937-3602
Learn more: https://faklisfit.myshopify.com/

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KUDUCOM is proud to launch our new AI Voice Agents—an efficient, intelligent tool that captures caller information, answers common questions, and delivers clean, actionable summaries straight to your inbox.

Built through structured discovery, iterative refinement, and real-world testing, the agent guides callers through a consistent intake process, gathers key details, and automatically transcribes, summarizes, and analyzes each interaction for sentiment and urgency.

Why Businesses Choose KUDUCOM’s AI Voice Agent

• Accurate, consistent data capture every time
• Immediate email summaries for faster follow-up
• Scalable call handling without extra staff
• Increased operational efficiency by removing repetitive tasks
• Sentiment analysis for better prioritization
• Easy workflow integration with your CRM or help desk

At KUDUCOM, we build technology that makes communication simpler. Our AI Voice Agents deliver a smarter first touch—helping your team respond faster, work smarter, and never miss an opportunity.

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