Harnessing Hosted Voice and Cloud Communications for Hurricane Season Resilience

This hurricane season, investing in innovative systems such as hosted voice solutions, omni-channel or cloud communications platforms, and remote data storage can ensure that your business stays connected in your customers’ time of need.

Flexible, Independent Hosted Voice Solutions

Hosted voice solutions, which utilize Voice over Internet Protocol (VoIP), offer a robust alternative to traditional phone systems, especially during natural disasters like hurricanes.

• Geographic Redundancy: In the event of a power outage, flooding, or other storm-related damage, all telecommunication capabilities connected to single geographic location can be disrupted. With hosted voice, in the event one data center is affected by a hurricane, others can take over without interrupting service, ensuring continuous communication.
• Scalability: Hosted voice systems can easily scale up or down based on the business needs, which is particularly useful in emergency situations where call volume might unpredictably increase.

All Your Communications, All in One Place

By hosting services in the cloud, employees can access communication tools from anywhere, whether they are working from home during a storm or relocated to another region temporarily.

• Reduce Liability: By minimizing dependence on physical infrastructure at the business location, cloud communications lessen the risk of service disruptions due to local power outages or infrastructure damage.
• The Omnichannel Difference: The Webex app by Cisco goes one step further by bringing these channels into one application, so you can manage and respond to all incoming requests, quickly and easily.

Importance of Remote Data Storage

Storing data remotely is another key component of a resilient business communication strategy. In the event of disaster, remotely stored data backups can be a lifeline for your business to carry on as usual.

• Data Safety and Recovery: Remote data storage ensures that critical business data is backed up in multiple secure locations. This redundancy protects against data loss even if the primary business site is damaged by a hurricane.
• Quick Recovery and Continuity: With data securely stored off-site, businesses can restore their operational capabilities quickly after a disaster, reducing downtime and financial loss.

Cloud solutions provide a robust framework that not only withstands the challenges of hurricane season but also enhances overall business agility and resilience. As we move deeper into the digital age, the ability to maintain seamless communication during emergencies is not merely an advantage—it’s an imperative.

If you’re in need of a trusted local partner to help you design an optimal communications system for your business, let us know. Our experts are here to weather any storm with your business, ensuring you have what you need to stay connected.