Tampa, Fla., May 17, 2023 –– KUDUCOM’s Chief Technology Officer Ryan Yaldor announced today the successful implementation of the world’s leading Software-As-Service (SaaS) cloud contact center solution, CISCO’s Webex Contact Center for The Hillsborough County Property Appraiser.
“As the workplace continues to evolve, businesses with multiple applications are streamlining their operations to deliver a more reliable, single dashboard environment, so staff can provide a better customer-centric experience. KUDUCOM’s hands-on approach makes the integration and optimization smooth, backed by our local support to help every step of the way,” said Yaldor.
According to CISCO, The Webex Contact Center was designed and built from its foundation as a software-as-Service (SaaS) cloud solution, and its platform architecture brings businesses the innovation, flexibility, scalability, and agility of the cloud without sacrificing security. Forrester Consulting conducted a Total Economic Impact™ study of Webex Contact Center and concluded that the solution delivered a 262% ROI and improved contact center operations over a three-year period in multiple business sectors.
Bob Henriquez, The Hillsborough County Property Appraiser, said, “Besides the duty and responsibility to appraise all of the property in the County, we are in the people business, and our number one priority is extraordinary customer service. This implementation replaced the needs of today, allowing the expansion for the needs of tomorrow with “Omni-channel” capabilities for voice, chat, email, social media, and so on.”
According to CISCO, the Webex Contact Center is a cloud-based subscription that enables businesses and organizations to go rapidly to market, delivering enhanced revenue opportunities while minimizing upfront capital investment. The native cloud architecture is rated the #1 global solution inspired by customers and architected for businesses.
Greg Alford, Assistant Chief Administrative Officer of Administration, said, “We knew we wanted a local partner for support to ensure customer retention and high-mark service levels. KUDUCOM met with us and systematically rationalized our past issues and role-played future scenarios like chat, social media, and other customer experience applications. From dropped calls, application crossover hiccups, poor routing and queue management, and hybrid work challenges, we rest at ease now, saying goodbye to all those inconveniences.”
Opal Hudson, Assistant Chief Administrative Officer of Value, said, “Upon our initial meeting, we set objectives to reduce complexity and expenses, enhance productivity, and bring security and scalability to our employees and customers. All with increased functionality and value compared to premise-based contact centers.”
Yaldor commented that CISCO’s Webex Contact Center offers the best platform for seamless progression to an Omni-Channel environment, allowing businesses to achieve high-quality customer experiences.
Henriquez added, “Our office has never experienced such a smooth and event-free installation and transition of such a major application change. We could have chosen several different providers that are partnered with CISCO; however, we knew that KUDUCOM’s experience, customer service, and location made them the ideal partner for us.”
To learn more about KUDUCOM and its business-centric voice, internet, and cloud services, please visit KUDUCOM.com or call 866-KUDUCOM today!
To see the case study for The Hillsborough County Property Appraiser’s Office Webex Contact Center Implementation by KUDUCOM, please click here.