A Closer Look at What it Means to be A+ Accredited by the Better Business Bureau

A Closer Look at What it Means to be A+ Accredited by the Better Business Bureau

January 26, 2022 Tampa, FL. PBX-Change and Tampa Bay Fiber have been serving local businesses for decades and are A+ accredited by the Better Business Bureau (BBB). The teams at PBX-Change specialize in business voice services, while the teams at Tampa Bay Fiber specialize in all things Internet.

Locally owned since 1998, Tampa Bay DSL is the parent company to these divisions of specialists. They work directly with local businesses, providing them with concierge level service on everything from managing their voice and Internet technology, and same day service for problem solving. Whether the business has a staff of 5 or 500, the customer experience is seamless and efficient because PBX-Change and Tampa Bay Fiber experts focus on the communications technology, while business owners concentrate on taking care of their customers!

The Better Business Bureau evaluates countless companies every year and assigns a rating that can be as low as an F or as high as an A+. PBX Change and Tampa Bay Fiber have had an A+ rating since November 2014 and leaders say it’s a designation they don’t take for granted.

“Local businesses are relying on us to keep them connected with their employees and customers. We’ve worked hard to earn their trust and having the BBB’s A+ rating empowers our teams to work even harder,” says Martine Yaldor, Chief Financial Officer. “Business owners and consumers see the BBB rating as ‘the gold standard’ and we’re committed to keeping it!”

“Our experts focus on the tech so that you can focus on your business and your customers,” says Bill Heinz, co-founder of Tampa Bay Fiber and Solutions Specialist. Asked for examples of a team’s day-to-day, he describes quick turn-arounds, same-day-service on unexpected requests pouring in from business owners, and more. “We’re adding new phone lines for employees, managing outgoing voice mail, and directing the flow of auto-attendants and after-hours calls. We do it all, so they can focus on what they do best.”

If you’re wondering how that A+ rating even happens, keep reading.

For more than 100 years, the BBB has been helping people find businesses, brands and non-profit organizations they can trust. It’s not a governmental agency and serves consumers at no cost. Its rating scale, ranging from A+ to F, is based on a point system assigned to thirteen areas of a business.

What exactly is the BBB looking at when rating a business? The thirteen areas of focus include the volume of complaints, the number of unanswered and unresolved complaints, whether there are significant delays in the resolution of complaints, and they analyze if there’s a pattern of failing to address complaints.  On the operation side, the BBB looks at transparency in its business practices, competency of its licensing, and how long its been in business. Failure to honor mediation/arbitration agreements and government actions against the business are also part of the evaluation process.

Where does the information being evaluated come from? The BBB rating is based on information directly from the business and from public data sources.  In cases where the BBB does not feel it has sufficient information or up-to-date information about a business, they will not assign a rating. How do you know when that’s happen? It’s usually indicated by an NR or “No Rating” issued by the BBB.

Landing an A+ rating is no small feat, requiring a score of 97 – 100 points in the 13 categories. Tampa Bay Fiber has been live since 2000, originally providing Digital Subscriber Lines (DSL). DSL is tech that’s used for digital transmission and connection to the Internet – allowing businesses to use existing phone lines without interrupting telephone use. In 2018, Tampa Bay Fiber upgraded to a combination of mmWave and dark fiber network.  Does this sound like an alien language to you? Not a “techy”? Not a problem! The experts at Tampa Bay Fiber speak the language of high capacity-unlimited data throughputs so you don’t have to.

PBX-Change is the voice division of the company and has been live since 2008. Its teams dramatically helped local businesses shift workforces to remote working when the COVID-19 global pandemic began in March 2020. PBX trainers did company-wide trainings and individually as new employees were on-boarded. This featured training made it possible for businesses to pivot seamlessly, without technical interruptions.

For more information visit, email or call (813) 734-8994.