Celebrating the People Behind KUDUCOM
A Note From Our Team
This month, our KUDUCOM team came together to celebrate something that truly defines who we are: our people.
While we are proud of the technology and solutions we deliver, what makes KUDUCOM special is the team behind it. Every person here plays a role in building trust, supporting our clients, and strengthening our community. We are fortunate to have a team full of leaders, problem-solvers, and true team players who show up for each other every day.
During our annual awards celebration, we recognized a few individuals who were nominated by their peers for going above and beyond in 2025:
- Excellence Award: John Oster
- Team Player Award: Matt Raymond
- Accountability Award: Ryan Sumner
- Employee of the Year: Elaina Tesauro
- Honorable Mention: Alvin Batista who is new to our team and making an impact!
These individuals represent the values we strive for as a company, but they are also a reflection of the culture shared across our entire team. We are grateful for every member of KUDUCOM who contributes to our shared success and helps us continue delivering the highest level of service to our clients and partners.
Monthly Highlight
Kuducom’s resident royal, Jorge Figueredo and his wife Queen Linda Hurtado of the The Krewe of West Tampa Inc., connected with community at this year’s Gasparilla Children’s Parade! It was great giving Bekele the the Royal Parade treatment and meeting up with clients like Stepp’s Towing and Heavy Transport.
KUDUCOM’s iCall Suite Call Analytics helps you monitor unanswered calls, wait times, call journeys, team performance, and SLA compliance giving you clear insight into customer experience, productivity, and missed opportunities.
From first contact resolution to call queue performance, gain the visibility you need to improve engagement, loyalty, and retention.
Interested in seeing what this could look like for your team? We’d love to walk you through it!
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